This Refund & Cancellation Policy applies to services purchased from Palmistry Care, including palmistry readings, face readings, crystal healing sessions and related consultations.
1. Cancellation by the Customer
Customers may cancel a booking by contacting Palmistry Care at least 24 hours before the scheduled appointment.
Cancellation More Than 24 Hours Before the Appointment
Customers may request:
- Rescheduling to another available date/time; or
- A refund, subject to any applicable payment-processing charges that cannot be recovered.
Cancellation Less Than 24 Hours Before the Appointment
Cancellations made less than 24 hours before the scheduled appointment may be non-refundable, because the appointment time has been reserved specifically for the customer.
Palmistry Care may make exceptions at its discretion in genuine or exceptional circumstances.
2. No-Show
If a customer does not attend the scheduled session and does not contact Palmistry Care within a reasonable period, the booking may be treated as a no-show and may be non-refundable.
Where appropriate, Palmistry Care may offer a one-time rescheduling option at its discretion.
3. Late Arrival
For online or in-person sessions, customers are expected to attend on time.
If a customer arrives late, the session may still end at the originally scheduled time.
A late arrival does not automatically entitle the customer to a refund or extension.
4. Rescheduling
Customers may request one rescheduling of their appointment by contacting Palmistry Care at least 24 hours before the appointment.
Rescheduling is subject to availability.
Repeated rescheduling requests may be treated as cancellations.
5. Cancellation by Palmistry Care
If Palmistry Care needs to cancel or is unable to provide a confirmed session, we will generally offer the customer:
- An alternative appointment; or
- A full refund for the affected service.
6. Technical Problems
If an online session cannot reasonably be completed because of a technical problem on Palmistry Care’s side, we may offer a replacement session or reschedule the appointment.
If the problem is caused by the customer’s internet connection, device, software or failure to attend, a refund is not automatically provided.
Palmistry Care may consider individual circumstances at its discretion.
7. Nature of Our Services & Crystal Healing
Palmistry, face reading and crystal healing are interpretive, spiritual and wellness-oriented services. They are not medical treatments and do not guarantee a particular physical, emotional, financial, relationship or other outcome.
Crystal Healing & Personal Belief
Crystal healing is a faith- and belief-based spiritual practice. Customers choosing a crystal healing session acknowledge that an open mind, personal belief and willingness to participate are an important part of the experience.
Palmistry Care does not guarantee that crystals will produce a specific result or outcome.
Customers who do not believe in or are not open to crystal healing may choose not to purchase this service.
Once a crystal healing session has been conducted, a refund will not be provided solely because the customer does not believe in the practice, changes their mind about its effectiveness, or does not experience the result they expected.
Similarly, dissatisfaction with a prediction, interpretation, opinion or spiritual guidance provided during a completed session does not automatically qualify for a refund.
We cannot guarantee specific outcomes from any reading or healing session.
8. Refund Processing
Approved refunds will generally be processed through the original payment method where possible.
The time taken for the refund to appear in the customer’s account depends on the payment provider and the customer’s bank.
Where applicable, payment-provider processing charges that cannot be recovered may be deducted from the refundable amount.
9. How to Request a Refund or Cancellation
To request a cancellation, rescheduling or refund, contact:
Palmistry Care
Email: palmistrycare@gmail.com
Phone/WhatsApp: +91 7300837669
Please include:
- Full name
- Booking date
- Appointment date/time
- Payment/order reference, if available
- Reason for the request
We will review the request and respond within a reasonable period.
10. Chargebacks and Payment Disputes
Customers are encouraged to contact Palmistry Care first so that we can try to resolve any payment or service-related issue.
If a customer initiates a chargeback through their bank or card issuer, Palmistry Care may provide relevant booking, payment and service records to the payment provider or financial institution as required.
11. Policy Changes
Palmistry Care may update this policy from time to time. The latest version will be published on this page with the applicable “Last Updated” date